Now a days people are more comfortable buying goods online. This gives a great opportunity for small businesses to grow online. Making your business online is a good decision, which you have taken, but still if you got any doubts then please continue reading this blog post, as I have explained why digitalisation is important and is the best solution for growing business.
Before we dive into, let’s understand the problems which an average business has.
- Managing customers.
- managing inventory.
- Managing accounting.
- Managing after sales support.
This is an very crucial activity or task which every businessman have to consider. Because there are customers for your business, that is why your are business is up and running. So managing customers and there information is very important thing.
In traditional business model, how we maintain customers information. We keep a diary or register where we keep the information of customers. But just imagine you are out of town and you need to check whether this customer exists in my company. Then you either need to ask someone to check or you have go to office and check. Whether that customer is in my customer list. Just imagine how much tedious process it will be.
What if the complete customer information is present online with secured access. Then all you have to do is just type the name of your customer and system will tell you in seconds whether customer exist or not. This just and very basic example, but hope you got an broad scope of why here digitalisation is required.
Managing inventory is again very important activity in business. If the inventory is not managed properly then at the end of the day you could not figure out. How much stock is just sitting in warehouse and which stock is almost empty .
Managing financial accounts is also an very important, yet mandatory task in any business. With traditional methods we become too much dependent on the hard copies. And if that hard copies are lost or stolen, then you actually end up in fair complex problem.
With digital technologies, you can avoid this problem and stay safe and happy in account department. Also one of the most important problem in manual accounting methods. Is human error, just an single zero misplaced could cause very huge loss or profit in business accounting. In some cases final accounts won’t even tally.
Therefore, it is a good idea to get started with digital technologies for your business. There are lot of tools for financial accounting which are readily available in today’s market. In future posts I will mention those.
Managing after Sales Support
When you sell product or service to your customer don’t think you are done. If you are selling electronic goods then don’t think even. Because electronic goods and software service providers have an major role to play. After successful sale with customer. In order to maintain good long lasting relationship with your customers. You need to maintain there information and answer there queries or doubt. As you are running a business and providing service after sales. You will need to maintain all the information or issues or queries of customers in your database. Which can be easily accessible when required but service executive.
In traditional approach, the database is either maintain in flat files on isolated workstation or in hard copies. When it is required to find complete case study of an individual, then one have to dig into Chuck of files or search in flat files.
With digital technologies, now a days only one simple search is enough to get you complete knowledge about an individual.